FAQS HomeFAQS Below FAQ are some common concerns of our clients before purchasing the theme. If you have other questions, please just send it to example@domain.com. Need Help? If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours! Message Us Contact Us Frequently Asked Questions Q: “Will your template be fully compatible with Shopify?” Please make sure that you follow below steps:1/ Download the package from themeforest.net (The file is in zip format)2/ Extract the file you’ve just downloaded (Don’t forget this step).3/ Find this file: sw_xtore-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload sw_xtore-x.x.x-sections-ready.zip file to your Shopify store.– If you would like to use Ella RTL version. Please find this file: sw_xtore-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload sw_xtore-x.x.x-sections-ready-rtl.zip file to your Shopify store– If you want to install child theme, please go to the corresponding theme folder Q: “What is included in the theme package?” Please make sure that you follow below steps:1/ Download the package from themeforest.net (The file is in zip format)2/ Extract the file you’ve just downloaded (Don’t forget this step).3/ Find this file: sw_xtore-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload sw_xtore-x.x.x-sections-ready.zip file to your Shopify store.– If you would like to use Ella RTL version. Please find this file: sw_xtore-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload sw_xtore-x.x.x-sections-ready-rtl.zip file to your Shopify store– If you want to install child theme, please go to the corresponding theme folder Q: “Do you guys offer a refund or exchange?” Please make sure that you follow below steps:1/ Download the package from themeforest.net (The file is in zip format)2/ Extract the file you’ve just downloaded (Don’t forget this step).3/ Find this file: sw_xtore-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload sw_xtore-x.x.x-sections-ready.zip file to your Shopify store.– If you would like to use Ella RTL version. Please find this file: sw_xtore-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload sw_xtore-x.x.x-sections-ready-rtl.zip file to your Shopify store– If you want to install child theme, please go to the corresponding theme folder Q: “Would assistance be available to upload the template if needed?” Please make sure that you follow below steps:1/ Download the package from themeforest.net (The file is in zip format)2/ Extract the file you’ve just downloaded (Don’t forget this step).3/ Find this file: sw_xtore-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload sw_xtore-x.x.x-sections-ready.zip file to your Shopify store.– If you would like to use Ella RTL version. Please find this file: sw_xtore-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload sw_xtore-x.x.x-sections-ready-rtl.zip file to your Shopify store– If you want to install child theme, please go to the corresponding theme folder Q: “Do you guys offer customisation services for your themes?” Please make sure that you follow below steps:1/ Download the package from themeforest.net (The file is in zip format)2/ Extract the file you’ve just downloaded (Don’t forget this step).3/ Find this file: sw_xtore-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload sw_xtore-x.x.x-sections-ready.zip file to your Shopify store.– If you would like to use Ella RTL version. Please find this file: sw_xtore-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload sw_xtore-x.x.x-sections-ready-rtl.zip file to your Shopify store– If you want to install child theme, please go to the corresponding theme folder Q: “Will your template be fully compatible with Shopify?” Please make sure that you follow below steps:1/ Download the package from themeforest.net (The file is in zip format)2/ Extract the file you’ve just downloaded (Don’t forget this step).3/ Find this file: sw_xtore-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload sw_xtore-x.x.x-sections-ready.zip file to your Shopify store.– If you would like to use Ella RTL version. Please find this file: sw_xtore-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload sw_xtore-x.x.x-sections-ready-rtl.zip file to your Shopify store– If you want to install child theme, please go to the corresponding theme folder Unable to find satisfactory answers ? CONTACT SUPPORT